The New Patient Journey
Private Patients
Although we cannot see you in person, be rest assured that we are still working behind the scenes to help with any dental emergencies or questions you may have, and your wellbeing remains our first priority. We will do our best to accommodate you with appointments once we are able to resume
routine care, and we greatly appreciate you sticking with us during this difficult time. For some advice on your payments, please visit https://www.denplan.co.uk/coronavirus/faqs or http://www.ident.co.uk/faq.html or feel free to email any questions or concerns you may have to info@academydentalcare.co.uk
Unfortunately routine treatment is not part of the initial reopening phases set out by government, however we are responsive to all new guidance as and when it is released and we will inform patients as soon as we can rebook appointments.
If you have temporary fillings or crowns you should ensure the area is key clean with gentle brushing and flossing. Once we are able to resume procedures we will ensure you are a priority for rebooking.
Ensure your oral hygiene is maintained until a time when we can see you again. It may mean your treatment time is extended, but it is unlikely there will be an adverse effect on your teeth. If you are concerned, please contact the practice for further advice.
The safety of both staff and patients is of the utmost importance to us so yes, there will be changes. There are new guidelines and regulations being released frequently, and we are responding and implementing these throughout the practice to ensure your visit is as safe as possible. We will update all patients with the new practice protocols ahead of reopening to ensure a smooth visit.
If you are not experiencing a dental emergency, please email us at info@academydentalcare.co.uk and we will do our best to answer.
Useful Links
https://www.bos.org.uk/COVID19-BOS-Advice/Patients-Advice
https://www.denplan.co.uk/coronavirus/faqs
http://www.ident.co.uk/faq.html
https://bda.org/advice/Coronavirus/Pages/patients.aspx
Videos
Academy Dental Care, located on Crown Street in Aberdeen, is only a minute or two from Union Street, and has several car parks within walking distance. For shorter appointments, there is also on street parking available.
Tel: +44 1224 211471
Email: info@academydentalcare.co.uk
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